GUEST SURVEY

Your satisfaction is extremely important to us. Please complete this form to share your experience and let us know how we are doing and what we can do to improve.
Name *
Name
Date of appointment *
Date of appointment
Time of appointment *
Time of appointment
How did you hear about The Spa at Yellow Creek? *
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BOOKING & CHECK-IN EXPERIENCE
Was this your first visit?
How did you book your treatment? *
When checking in for your service, was your spa coordinator *
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When you arrived at the spa did we *
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Was your check-in seamless and without problems? *
If no, please explain
Were you oriented to our amenities, like lockers, robes and our gym? *
When booking your appointment describe your experience *
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When checking out from your service, was your spa coordinator *
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Were you asked if you would like to schedule your next appointment? *
TREATMENT EXPERIENCE
What service/services did you receive? *
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Did your therapist start on time? *
Did your therapist understand and address your needs? *
Did they recommend products during your appointment? *
Would you recommend your therapist to others? *
How did you feel the quality of your treatment was? *
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What was your overall satisfaction with this visit? *
SPA/GYM CLEANLINESS
Do you feel the spa and gym were clean, neat and uncluttered? *
How was the cleanliness of our locker rooms and relaxation areas: *
How was the cleanliness of your treatment room(s): *
OVERALL EXPERIENCE
Would you recommend us to a friend or family member? *
If no, please explain
Was there any person, situation or spa area that made you feel uncomfortable at any time during your experience? *
If yes, please explain
Did you experience problems at any point during your visit with us (reservations, check-in/out, treatment, etc)? *
If yes, please explain
How likely would you be to return to The Spa at Yellow Creek?