Name *
Name
Date of appointment *
Date of appointment
Check-in time
Check-in time
Please enter the time that you arrived to The Spa
Please rate your experience in the following areas:
1. Your overall satisfaction with this visit:
2. The front desk associate was knowledgeable, efficient, and discussed your treatment needs and goals upon scheduling your reservation:
3. Received a warm and sincere greeting by name upon check-in:
4. Ease, timeliness, and comfort of check-in:
5. Staff remembered or asked about your preferences and catered to them:
6. Ability of our staff to anticipate your needs:
7. Overall cleanliness of our locker rooms and relaxation areas:
8. Cleanliness of your treatment room(s):
9. You were offered to steam and change into a robe upon check-in.
10. A spa representative introduced themselves and escorted you to the locker rooms, providing an adequate orientation of locker rooms and if applicable, the gym:
11. Ease and comfort of your check-out experience:
12. Quality of your treatment:
14. If you reported any problems during your visit, how satisfied were you with the outcome?
Use this area to explain if you answered yes to this question.
15. How likely would you be to return to The Spa at Yellow Creek?
16. How likely are you to refer The Spa at Yellow Creek to another individual?